What is ISO/IEC 20000?
ISO 20000 is a framework for businesses wanting to implement a service management system (SMS) and then monitor, review, maintain and improve upon it.
The standard allows businesses to document the design, transition, delivery and improvement of their services and evaluate whether those services are meeting their objectives.
ISO 20000 is especially relevant for business that are seeking assurance that their service requirements will be fulfilled or are looking to establish a consistent approach across its business and supply chain.
Benefits of ISO/IEC 20000
- Adopt an integrated approach to IT service delivery
- Deliver consistently high standards of products and services
- Reduce process errors and strengthen incident management
- Improve response times and reduce interruptions to IT services
- Reduce costs and increase revenues
- Increase internal and external customers satisfaction
- Improve its corporate image and credibility with customers
- Increase employee understanding of roles and business objectives
- Ensure employees are aware of and comply with relevant laws
- Create a culture of continuous improvement among employees
- Protect its brand, its assets, its shareholders, and its directors
- Retain customers and win new business.